Here’s your revised, comprehensive Privacy Policy:
Privacy Policy
Advance Homecare Services LLC
Last Updated: February 4, 2026
Welcome to Advance Homecare Services LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.advancehomecareservices.com, interact with us through social media platforms, or contact us regarding our home care services.
By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Fill out a contact form on our website
- Submit a lead form through social media platforms (such as Facebook or Instagram)
- Request a care assessment or consultation
- Sign up to receive caregiving tips, resources, or updates
- Contact us via phone, email, or other communication channels
The personal information we may collect includes:
- Full name
- Email address
- Phone number
- Information about your care needs (e.g., type of care required, start date, hours needed, payment method)
- Any other information you choose to provide in communications with us
Information Collected Automatically:
When you visit our website, certain information may be collected automatically, including:
- Your IP address
- Browser type and version
- Pages you visit on our website
- Date and time of your visit
- Referring website
We may use cookies, web beacons, or similar technologies to collect this information. You can control cookie settings through your browser preferences.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and provide information about our home care services
- To schedule consultations and match you with appropriate caregivers
- To provide customer service and follow up regarding your care needs
- To send you helpful caregiving tips, resources, and updates about our services via email (you may unsubscribe at any time)
- To improve our services and enhance your experience with Advance Homecare Services
- To comply with legal obligations and protect our rights
3. How We Share Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information with:
- Service providers and business partners who assist us in operating our business, including:
- Customer relationship management (CRM) platforms
- Email marketing service providers
- Advertising platforms (such as Facebook and Google) for lead generation and ad delivery
- Payment processors (if applicable)
- Legal and regulatory authorities when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
Third-Party Platforms:
When you submit information through third-party platforms like Facebook lead forms, your information is collected by both Advance Homecare Services and the platform provider (e.g., Facebook). We recommend reviewing the privacy policies of these platforms to understand how they handle your data.
4. Data Security
We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, use, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Prospective clients: Information from inquiries or lead forms is retained for up to two (2) years to allow us to follow up on your needs and provide relevant information.
- Active and former clients: Information related to services provided is retained in accordance with healthcare industry standards and applicable legal requirements, typically for seven (7) years after services end.
You may request deletion of your personal information at any time by contacting us (see Section 8).
6. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
- Opt-out of marketing communications: Unsubscribe from our emails by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
- Withdraw consent: If we rely on your consent to process your information, you may withdraw that consent at any time.
Illinois Residents:
If you are an Illinois resident, you may have additional rights under Illinois state privacy laws, including the Illinois Biometric Information Privacy Act (BIPA) and other consumer protection laws. We do not collect biometric information. If you have questions about your rights under Illinois law, please contact us.
To exercise any of these rights, please contact us using the information provided in Section 9.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.
Types of cookies we may use:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Advertising cookies: Used for targeted advertising on platforms like Facebook and Google.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.
Third-Party Tracking:
We use third-party advertising platforms (such as Facebook Pixel) to deliver targeted ads and measure ad performance. These platforms may collect information about your online activity across different websites.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
Continued use of our website or services after changes are posted constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Advance Homecare Services LLC
Address: 1920 Waukegan Rd, Suite 209, Glenview, Illinois 60025
Phone: (847) 730-3009
Email: support@advancehomecareservices.com
Website: www.advancehomecareservices.com
